UNIT TITLE:                  Preparation for Sure Start Volunteers – Communication

LEARNING OUTCOMES

ASSESSMENT CRITERIA

(Understanding, skills, knowledge to be learned)

(Standards of achievement against which outcomes will be measured)

The learner will be able to:

The learner has achieved this because (s)he can:

1.Understand the aims of Sure

   Start

2.Recognise the importance of

   communication

3. Recognise rights and

    responsibilities of clients and

    volunteers

4. Understand the need to

    develop supportive

    relationships between peers

5. Understand the need to develop supportive relationships between volunteers and families

6. Recognise the difficulties

    faced in developing

    relationships

7 Recognise difficulties in a

   child’s language development

• Identify the 4 key target areas of Sure Start
• Identify 3 advantages of team work
• Identify the role of a Sure Start volunteer

• Identify at least 2 types of questions( open, closed etc.)

2.2 Identify at least 2 effects of body language  

      on verbal communication

• Identify at least 2 active listening skills
• Identify at least 4 problems which may result from a breakdown in communication
• Identify the difference between assertive, aggressive and passive behaviour

• Identify 2 welfare rights issues relating to families
• Identify at least 2 rights and 2 responsibilities of volunteers
• State what is meant by equal opportunities

• Identify 4 key factors which are required in building a supportive relationship
• Identify why confidentiality is important
• Identify when it is appropriate to disclose confidential information

5.1 Identify 4 key factors which are required in 

      building a supportive relationship

5.2 Identify why confidentiality is important

5.3 Identify when it is appropriate to disclose 

      confidential information

6.1 Identify at least 4 reasons why relationships  breakdown

6.2 Identify 4 causes of stress

6.3 Carry out at least one relaxation technique to aid stress relief

7.1 Identify 2 difficulties within a child’s 

      language development

7.2Identify 2 ways to overcome these

      identified difficulties