1.  Understand the aims of Sure Start

1.1   Identify the 4 key target areas of Sure Start

1.2   Identify 3 advantages of team work

1.3   Identify the role of a Sure Start volunteer

1.4   Identify at least 2 types of questions( open, closed etc.)

2.  Recognise the importance of

     communication

2.1.  Identify at least 2 effects of body language on verbal communication

2.2   Identify at least 2 active listening skills

2.3   Identify at least 4 problems which may result from a breakdown in

        communication

2.4   Identify the difference between assertive, aggressive and passive

        behaviour

3.  Recognise rights and

     responsibilities of clients and

    volunteers

3.1   Identify 2 welfare rights issues relating to families

3.2   Identify at least 2 rights and 2 responsibilities of volunteers

3.3   State what is meant by equal opportunities

4.  Understand the need to develop

     supportive relationships between

     peers

4.1   Identify 4 key factors which are required in building a supportive

        relationship

4.2   Identify why confidentiality is important

4.3   Identify when it is appropriate to disclose confidential information

5.  Understand the need to develop

     supportive relationships between

     volunteers and families

5.1   Identify 4 key factors which are required in building a supportive

        relationship

5.2   Identify why confidentiality is important

5.3   Identify when it is appropriate to disclose confidential information

6.   Recognise the difficulties faced in

      developing relationships

6.1   Identify at least 4 reasons why relationships  breakdown

6.2   Identify 4 causes of stress

6.3   Carry out at least one relaxation technique to aid stress relief

7    Recognise difficulties in a child’s

      language development

7.1   Identify 2 difficulties within a child’s language development

7.2   Identify 2 ways to overcome these identified difficulties